Outsourcing Solutions

Back Office Services

INTEGRINN provides customized solutions to its clients which help in streamlining their back office business processes. These solutions help in reducing the cost of business operations, ensure a supreme level of customer satisfaction and provide enough bandwidth to its corporate team to work aggressively towards the strategic development of the business.

We provide integrated business solutions co-owned by the front office and back office. This model helps businesses manage their customer’s expectations, achieving a high level of customer satisfaction and winning new customers. Our back office solutions are carefully engineered to deliver the perceived value of each customer at each step of the customer service lifecycle.

We believe in building strategic partnerships with its customers which works as a cutting-edge factor in offering customer focused solutions. Our back office solutions have their 24/7 presence and can be administered virtually as well as through our PMO team.

Online Support (Email & Chat Services)

In the current global economy consumer behavior is transitioning/shifting from traditional shopping to internet purchases due to its convenient nature, more variety of products and 24/7 access to online markets. In this scenario of change customer service in this area is extremely challenging. We have designed an online customer support solution which helps in delivering a better experience of customer service as well as helps in business retention. Our live chat support ensures a more personalized experience and delivers a better service package than those usual automated responses.

Our email and chat support solutions facilitate those overseas territories where phone calls can be expensive and for such customers online chat and email support can be the most cost effective solution. This medium of customer support is addressing more segments of the market and helping businesses to generate more revenue. We develop solutions to manage your website support solutions such as customer service, marketing and sales services. We also help our customers in launching online marketing campaigns for its customers.

Healthcare Solutions

INTEGRINN has helped its healthcare customers achieve their targets with great success due to its unique business approach. We develop healthcare solutions to help medical practices in lowering their cost of operations, delivering a better customer experience, and impacting their revenue with an increase in ROI. Our business model is a mixture of on-shore and off-shore operations. As part of our delivery model administrative operations are performed in an offshore office and all monetary audits are performed onsite by our PMO team.

INTEGRINN offers specialized tools to help medical practices in managing costs, increasing insurance payments and efficient claim processing services. We offer both voice and non-voice solutions which help medical practices in reducing their cost of doing business and increasing the ROI. We develop solutions in areas of:

Scheduling & Appointment Setting
Insurance Verification
Record Keeping
Medical Billing (Complete Billing Life Cycle)
Total Practice Management
Medical Debt Collection
Helpline Services
Telemarketing

Marketing and Consumer Research Services

INTEGRINN offers a range of high quality marketing and consumer research solutions to its customers in the corporate sector. Our solutions are based on detailed market research, they are easy to implement and strategic in nature. We offer voice, non-voice, door to door marketing and print media solutions to our customers.

INTEGRINN is recognized as a strong agent to win new business, promote brand loyalty, and increase revenue. Our solutions are driven by measurable results which help businesses to increase their customer base. We offer the following services to goods manufacturers and retailers:

Consumer Surveys
Information Hotlines
Product Promotions
Telemarketing
Door-to-Door Sales
Customer Care
Complaint Resolution
Transaction Management (Order & Returns Processing)
Online Support
Printing & Designing Marketing Material

Customers Rave, Satisfaction Soars:
Our Services Speak Volumes!

Thomas M. Wallner

CFO - Micron Textiles

"Working with Integrinn was a game-changer for our business. Their custom software solutions streamlined our operations and boosted our productivity. The team's dedication to excellence truly sets them apart!"

Stella Smith

Engineer at Unify

"Expertise made all the difference, absolute pleasure to work with. Exceeded our expectations."

Thomas Smith

Designer at Converta

"I highly recommend this agency. Testing for our project was done everything top-notch"

James Klein

CTO - Heith Med

"Integrinn transformed our outdated workflows into a seamless, tech-driven process. Their team's industry knowledge and innovative solutions made a significant impact on our efficiency and bottom line. Highly recommended!"

Ernest Smith

Developer at Unixity

"Outstanding dedication to excellence, exceptional support received. Impressive service!"

Alyssa Elder

Enterprenuer - Fauxleth Shoes

"Our experience with Integrinn has been outstanding. Their client-centric approach and transparent communication made us feel valued partners throughout the project. Their custom software development services have been a defining moment for our company."

George B. Garrison

COO - RBJ Microfinance

"We had a critical project on the verge of failure, and Integrinn stepped in as our savior. Their expertise and commitment helped us not only rescue the project but also exceed our initial goals. We're extremely grateful for their support."